Valve reached out to players for help: what happened

Valve couldn't reproduce the jump bug on the Anubis map and sought help from players on Reddit.

The corresponding discussion appeared on the forum, where Reddit users are trying to assist in fixing the bug.

The first complaints about this issue appeared even before the start of PGL Major Copenhagen 2024. Complexity Gaming player Jonathan "EliGE" Jablonowski reported on social media about the problem of getting stuck in textures, but the developers did not fix the bug before the start of the tournament. Valve doesn't understand how players end up in situations where this error occurs.

During the match between Virtus.pro and G2 Esports on March 24, a situation occurred where player Pyotr "fame" Bolyshyov couldn't perform a jump to the necessary position due to this bug, which led to VP's defeat.

It's still unknown whether the community has been able to help the developers fix this critical bug on this map.