TORONTOTOKYO admitted that he contacted Valve directly to ask for his MMR to be restored

Alexander “TORONTOTOKYO” Khertek recalled how he wrote to Valve support asking for his MMR to be restored for a match, but was denied.

The player discussed the situation on Twitch.

“Back when I lived at home, I had bad internet—this was about 10 years ago. Sometimes the power would go out. There were games where I was winning, we were about to secure the victory, and then my power would cut out.

I remember one game like that. The guys won without me. I logged back in and watched. I was really upset. So I wrote to support: ‘Guys, here’s the situation. Please give me the MMR for the win. I did everything I could to help us win.’ But they told me to go to hell.

How is that possible? They’re supposed to work for the customers, be customer-oriented. Why won’t they give me the MMR?”

According to a statement by Alexander “TORONTOTOKYO” Hertek, the esports player was experiencing intermittent internet issues at the time, and his connection dropped during a successful match. The player asked the developers to restore his MMR, since he had made a significant contribution to the team’s victory, but Valve denied his request.

As a reminder, Dmitry “Korb3n” Belov previously shared his opinion about Alexander “TORONTOTOKYO” Hertek.